Privacy Policy

Introduction

Ranklier AG ("we", "our", or "us") is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or use our services.

Data Controller

The data controller for the purposes of the General Data Protection Regulation (GDPR) is Ranklier AG, registered in Austria with registration number FN915348a, located at Mariahilfer Straße 110, 9567 Villach, Carinthia, Austria.

Data Collection

We collect and process the following types of personal data:

• Contact Information: When you contact us or make a reservation, we collect your name, email address, phone number, and any other information you provide.
• Website Usage Data: We collect information about how you use our website, including IP addresses, browser type, pages visited, and time spent on our site.
• Communication Data: Records of correspondence when you contact us via email, phone, or our contact forms.
• Marketing Data: Your preferences for receiving marketing communications and information about our services.

How We Use Your Information

We use the personal data we collect for the following purposes:

• To provide and improve our restaurant services
• To process reservations and respond to enquiries
• To communicate with you about our services
• To send you marketing communications (with your consent)
• To analyse website usage and improve user experience
• To comply with legal obligations

Legal Basis for Processing

Under GDPR, we process your personal data based on the following legal grounds:

• Consent: For marketing communications and optional services
• Contract: To fulfil our contractual obligations when providing services
• Legitimate Interest: For website analytics and business operations
• Legal Obligation: To comply with applicable laws and regulations

Cookies and Tracking Technologies

We may use cookies and tracking technologies for analytics, advertising, and remarketing purposes, including Google Ads. These technologies help us measure campaign effectiveness, deliver relevant advertisements, and improve our services. You can manage your cookie preferences at any time through our cookie consent banner. For detailed information about our cookie usage, please refer to our Cookie Policy.

Data Sharing

We do not sell your personal data. We may share your information with:

• Service providers who assist us in operating our business (under strict confidentiality agreements)
• Legal authorities when required by law or to protect our rights
• Business partners with your explicit consent

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Generally, we retain contact information for active customers for up to 7 years after the last interaction, and website analytics data for up to 26 months. Marketing data is retained until you withdraw consent or for 3 years from the last interaction, whichever is sooner.

Your Rights

Under GDPR, you have the following rights regarding your personal data:

• Right of Access: Request copies of your personal data
• Right to Rectification: Request correction of inaccurate data
• Right to Erasure: Request deletion of your personal data
• Right to Restrict Processing: Request limitation of data processing
• Right to Data Portability: Request transfer of your data
• Right to Object: Object to processing based on legitimate interests
• Right to Withdraw Consent: Withdraw consent for processing

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. This includes encryption, secure servers, and regular security assessments.

International Data Transfers

Your personal data may be transferred to and processed in countries outside the European Economic Area (EEA). When we do so, we ensure appropriate safeguards are in place, such as adequacy decisions or standard contractual clauses approved by the European Commission.

Children's Privacy

Our services are not directed to children under 16 years of age. We do not knowingly collect personal data from children under 16. If you are a parent or guardian and believe your child has provided us with personal data, please contact us.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on our website and updating the "Last updated" date.

Contact Information

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:

Supervisory Authority

You have the right to lodge a complaint with the Austrian Data Protection Authority (Datenschutzbehörde) if you believe we have not complied with data protection laws. You can contact them at www.dsb.gv.at.